Frequently Asked Questions

Below are some of the most frequently asked questions we receive from our clients. We have categorized these questions in relation to the services we provide. Incase you have any further questions feel free to contact our team and we will be glad to help you out!

Microsoft Cloud & Digital Software Solutions:

We’re experts across the Microsoft Cloud spectrum, focusing on;

  • Azure
  • Azure AI
  • Microsoft 365
  • Microsoft Power Platform
  • Dynamics 365

Whether you need to optimize infrastructure, empower your workforce, or streamline operations, we have the expertise to guide you.

Absolutely! We’ll seamlessly migrate your systems to the cloud, ensuring minimal disruption and maximum efficiency. Think of us as your cloud migration Sherpas, navigating the terrain with experience and care.

We craft custom SaaS solutions, web portals, and enterprise applications tailored to your unique needs. From sleek eCommerce platforms to data-driven dashboards, we’ll build the digital tools that fuel your success.

Of course! Our skilled developers leverage the power of the Azure platform to build secure, scalable cloud applications that transform your business.

We prioritize security throughout the process, implementing robust measures like data encryption, access controls, and threat detection. We’ll also help you navigate compliance requirements, giving you peace of mind in the cloud. Microsoft Azure is the most secure cloud platform that follows internationally recognized cybersecurity protocols. You can read more about Azure Security here

Motion Design

We bring your vision to life with explainer videos, product demos, social media animations, and more. From whiteboard sketches to full 3D productions, we’ll craft the perfect animation to engage your audience.

We’re versatile! We adapt our style to match your brand and message, whether it’s playful 2D, sleek motion graphics, or immersive 3D. We’ll find the visual language that resonates with your viewers.

Yes! We’ll help you craft a compelling narrative and translate it into a storyboard that guides the animation process. We’ll work with you to ensure your message is clear, concise, and captivating.

Absolutely! We’ll seamlessly embed your animations into your website, social media channels, and presentations, maximizing their impact and reach.

The cost depends on factors like animation style, length, and complexity. However, we offer flexible packages to suit your budget and ensure you get the animation you deserve.

Web & App Innovation

We build beautiful and functional websites from scratch, whether you need a simple brochure site, a dynamic eCommerce platform, or a complex web application. We’ll craft a digital space that reflects your brand and drives results.

Yes! We’re your one-stop shop for native iOS and Android apps, hybrid apps, and progressive web apps. We’ll design an intuitive and engaging app that delights your users and meets your business goals.

We prioritize user experience (UX) in everything we do. We’ll conduct thorough usability testing and ensure your website and app are accessible to everyone, regardless of ability.

We’re always here to help! We offer comprehensive maintenance and support plans to keep your website and app running smoothly and up-to-date.

Our rates are competitive and transparent, based on the scope and complexity of your project. We’ll work with you to develop a budget that fits your needs and delivers exceptional value.

General Q&A

Yes, naturally both are available and even more. This helps to keep our business relationship transparent, safe and organized.
With every project we take on there are always:

  • Detailed proposal incl. deliverables, scope of work, time and cost
  • Estimates
  • Invoices
  • Client Portal
  • Terms and Conditions
  • Non-Disclosure Agreements
  • Project mindmap (if applicable)
  • Layout cut (if applicable)
  • Visual draft (if applicable)

Yes of course we will help you and it is for free! Let us know and we’ll be glad to help within 24 working hours. You can also directly give us a call or if you prefer to book an online meeting with us.

Free minor changes for projects we built: We’ll gladly make small adjustments to projects we developed for you, at no extra cost. But if the changes take longer than an hour, we’ll send you a formal proposal outlining the plan, scope, budget, and terms.

Upgrades/changes to external projects: We’re happy to work on projects built by other companies or developers. However, fixing or modifying someone else’s work can take longer than usual, and the cost can vary depending on the project.

1. Hosting and Maintenance:

  • We focus on website development and modifications, not just pure hosting. However, we can guide you through setting up hosting, email, databases, etc., or even handle it for you.

2. Source Code Ownership:

  • After we complete your project, you own the source code and are free to host it wherever you please. We believe in fair play and transparency.

We understand the importance of search engine optimization (SEO) in today’s digital world. That’s why all our website development packages include free basic SEO, ensuring your website has a strong foundation for organic search visibility.

But if you’re looking for an extra boost, we also offer advanced SEO packages tailored to your specific needs. These packages consider factors like your target keywords, existing website code, and industry competition to develop a customized strategy for reaching the top of search engine results pages (SERPs).

No secret sauce here, just transparency and community. We believe in the power of open-source technologies like NextJs, React, JavaScript, Python, PHP, MySQL, and WordPress – they’re future-proof, cost-effective, and backed by a global developer community.

We won’t try to sell you on a “SuperTurboCMS” when a freely available open-source solution exists. We’re upfront about what we use and why – integrity and transparency are our guiding principles.

Open to your needs, open to feedback. While we prefer open-source technologies, we’re flexible and can adapt to your specific requirements. If a project doesn’t align with our expertise or values, we’ll let you know. Honesty and quality matter most to us!

Project Timeline: Ready, Set, Launch (But Maybe Wait For Your Input).

The time it takes to bring your website to life depends on two key factors: your chosen package and your specific needs. While our typical development speed is 25-35 working days, some projects stretch past this timeframe due to valuable client feedback and approval cycles.

Want the most accurate timeline for your website? Skip the guessing game and reach out! Sharing your specific requirements gives us the magic formula to estimate your unique project’s journey.

Remember, your input is gold! We prioritize feedback and collaboration, so while we work fast, we also build together.

Blackrock Labs: Pricing Transparently, Simply

Blackrock Labs believes in clear, upfront pricing with no hidden fees. We respect your time and money, so we present our standard rates for various design and development projects right here:

Project Types and Rates: (Please note that these are high-level estimates and actual price may vary according to your specific requirements)

  • Website Design & Development: AED 4,000 – AED 50,000+
  • E-commerce Website Design & Development: AED 10,000 – AED 100,000+
  • Content Management System (CMS) Integration: AED 3,000 – AED 25,000+
  • SEO Optimization: AED 3,000 – AED 15,000+
  • Branding and Logo Design: AED 2,500 – AED 10,000+
  • App Design & Development: AED 20,000 – AED 130,000+
  • AI Development: AED 12,000 – AED 75,000+
  • Motion Design & Animations: AED 1,500 – AED 10,000+

Why We Don’t Charge by Pages or Company Size:

We ditch the page-counting and company-size pricing games because they’re often misleading and unfair. We focus on delivering value and building trust with our clients.

Unsure of Your Requirements? We’re Here to Help!

If you’re not sure which services you need, don’t sweat it! Just reach out, and we’ll happily guide you through the process.

No Work Before Payment:

We understand the need for financial security, so we never work before receiving payment.

Flexible Payment Methods:

We accept credit cards, cash, checks, bank transfers, and even barter (if the offer fits our needs).

Ready to Get Started?

Contact Blackrock Labs today for a free consultation and let’s bring your vision to life with transparent pricing and exceptional service!

Yes, we do and very often! Distance is no challenge in today’s virtual world.

Blackrock Labs team is using the latest technologies to bring you the whole process of web development straight to your monitor enabling you to have a real time possibility to review your project in development.

We provide 24 hour virtual support online by email, phone, chat (MS Teams, WhatsApp, Email).

We follow the same business practice that we use for all our clients:

  • Enquiry
  • Our proposal
  • Your approval
  • Client Portal
  • CRM Dashboard Access(If applicable)
  • 80% down payment
  • The first cut (draft design/project)
  • Your feedback followed by your approval
  • Rework according to your specifications, development & testing
  • Your balance payment followed by the deployment

We are as effective and responsive as your local team and we would like to show you how even better we are!